BILLING AND PAYMENT
Is it safe to use my credit card?
- Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is always protected and safe.
What are my payment options?
- We accept Visa, MasterCard, Discover and PayPal.
- Please be sure we have accurate credit card, billing and shipping information to ensure your order is delivered promptly. Failure to provide accurate information will delay the processing of your order.
When will my credit card be charged?
- Your credit card will be charged once your payment method has been approved and the billing and shipping address submitted with your order is verified for accuracy.
Do I pay sales tax?
- State Sales Tax will be automatically determined at time of checkout and applies to orders shipped within Missouri only.
Will I receive confirmation of my Order?
- Yes, an Order confirmation will be sent to the e-mail address you provided for correspondence. Please be certain all contact information for you is correct. If you don't receive a Confirmation e-mail with details of your order, please contact us at support@thecoffeebeanmachine.com.
SHIPPING and TRACKING YOUR ORDER
Where We Deliver
- Our suppliers utilize a variety of methods for shipping products throughout the 48 Continental United States.
- At this time, we are unable to ship orders to a Post Office Box, and military addresses APO (Army Post Office box) or FPO (Fleet Post Office box).
Processing and Transit Time
- Customers can expect delivery of "In Stock" items to be between 1 to 7 business days after your order is placed (excludes weekends & holidays). Once your method of payment is verified processing/shipping times will vary dependent upon the product, supplier, shipping method and destination.
- To determine the status of your order please visit our "Track Your Order" page. If you need further assistance, please don't hesitate to send us an e-mail at support@thecoffeebeanmachine.com, we'd be happy to assist you.
Shipping Method
- Your order is shipped via UPS (United Parcel Service) or FedEx (Federal Express). You can track the transit time for your order by clicking here for UPS or here for FedEx, enter the Order Number found on your Order receipt. An automated Order receipt was sent to you by e-mail if you did not receive the email, please contact us at support@thecoffeebeanmachine.com and we'll get you a copy and help you track your order.
Shipping Cost
- Your shipping cost will be determined by the weight of your product and automatically calculated during the checkout process. State Sales Tax will be automatically determined at time of checkout and applies to orders shipped within Missouri only.
Multiple Addresses
- If you need to ship to multiple addresses simply place a "separate" order for each address.
Expedited Shipping
- Presently, our suppliers are unable to accommodate Expedited shipping requests.We apologize for any inconvenience this may cause.
Inaccurate Delivery Name and Address
- The Buyer is responsible to provide an accurate and complete name and delivery address. Errors will delay the processing and shipment of your order. When this occurs we will notify you by e-mail to clarify any inaccurate information. We don't want you to miss out on the arrival of your package!
RETURNS / DEFECTIVE PRODUCTS
- Please inspect your order thoroughly upon receipt. It is important to us, at TheCoffeeBeanMachine.com, that our customers are 100% satisfied with the product(s) they have purchased. If you notice any damage or shortage leave the package intact and contact us within 48 hours of delivery. Please be aware the Returns and Damaged Goods Policies for our suppliers vary, all are strict with their policies. If not followed properly you risk not receiving a full refund.
- ALL RETURNED ITEMS MUST HAVE A RETURN AUTHORIZATION NUMBER (RMA) ISSUED IN ORDER TO BE ELIGIBLE FOR A REFUND. Unauthorized returns may be refused by the supplier. PRODUCTS MUST BE RETURNED IN ORIGINAL PACKAGING AND WITH ALL ORIGINAL CONTENTS.
- Please go to our Returns section for further instructions.
CANCELLATIONS / UNDELIVERABLE OR REFUSED SHIPMENTS
- An order can only be Changed or Cancelled if the order has not reached the shipping status. Once your order has been placed we process them as quickly as possible, usually within 24 hours of our receipt (excluding weekends and holidays). Please contact us immediately by calling 877-511-8871 or by e-mail at support@thecoffeebeanmachine.com, we will do all we can to intercept the order placed to the supplier.
- If you wish to Cancel an order that has already entered the shipping process you will be given two options: 1) you may Refuse the item upon delivery and have the delivery carrier return the "unopened" item; or 2) you will need to follow our Returns Policy. Please refer to our Returns section for details. PLEASE NOTE: a Restocking Fee may apply for either option. This is at the discretion of the Supplier.
- Refused or Undeliverable orders will be refunded less shipment and a possible restocking fee according to the supplier's Return policy.
- If you wish to re-order the "same" item you will need to place a "new" order.
If you need further assistance send us an e-mail
at support@thecoffeebeanmachine.com with your question or concern.
